Agentic artificial intelligence, or AI that uses agents to help complete tasks, is one of the latest innovations impacting the world of work.

ADP's Naomi Lariviere and Helena Almeida discuss how these new AI agents may improve the employee experience.

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Transcript:

Naomi Lariviere

Agenetic is really just another evolution of generative AI. It's kind of another tool or kit, or asset that you have in the kit of AI. And really, when you hear people talk about agenetics, what they're really thinking about is the ability for the technology to think, plan and act. And I'll give you an example.

So, you know, sometimes when I'm thinking about processing a payroll I have to think about all the steps that I need to, accomplish. Then I need to have a plan on what steps I'm going to do first, and then I'm actually going to have to act upon it. So if you think about this technology, you can actually get it to do all of those things. If you train it in a correct way to, to actually run your payroll for you. So that's what an agent is. It's something that thinks, plans and acts.

Helena Almeida

I really appreciate AI that I know I'm using, but also that kind of fades away. And I don't have to think too much about whether this is a genetic or not, a genetic. And I think that's one of the benefits of how you're building artificial intelligence products.

Naomi Lariviere

You shouldn't really know that there's an agent. I think it's odd to say, like we have a digital worker or, you know, I'm going to turn the agent on. It should be natural in the flow of the work that you're trying to do. And, you know, we talk a lot about enabling technology and that's what this is. And it should just be there and make your experience a smarter experience so that, you know, I get my job done quicker. I have the insight that I needed in a faster manner.

Helena Almeida

From a compliance perspective. The distinction, when you're talking about an agent that can do a number of tasks for you, is you still have to think about where in that sequence of tasks the human fits in, right? And how to make sure that the human is making the right decisions. But otherwise it's artificial intelligence, it's technology, and you want all of that to kind of disappear and just help you do your job and easier and faster, more productive way.