Finding the right tech to fit your unique business needs is hard enough. Once you make that selection, how can you make sure it’s running smoothly on day one?
Susan Vincent, Managing Director at Baker Tilly, shares insights on making sure your team is ready to adapt to new tech.
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Transcript:
So one of the things that a lot of people think a lot about is how to select the software. What functionality do I need. And that's great. But you got to live with this thing long term. So what am I doing to ensure it works great after you go live so that that first 90 days that for six months, eight months is the most critical.
So post implementation training, post implementation support and the the firm or the partner that you're working with is really critical there, to make sure that you've got the user training, retraining, touch points within that, you know, right after go live. That's a critical time kind of the honeymoon's over. The excitement over, and the real work's just starting to begin.
So I think a couple things. One, make sure your users feel totally comfortable before you go live. Don't go live early. What is another month? Typically nothing in the span of the next ten years.
Make sure they got good user training. Make sure they were involved in testing at the end, because that's where you're going to see the stars come up and the ones who aren't really sure they're going to let you know, are you going to say the testing is not complete.
And then finally, make sure if this was a remote implementation that you have “1-800-help-me” on the day of go live in the post the months to follow up because it doesn't have to go live. That's where the fun starts and making sure that you've got that implementation team trained, ready and confident is going to mean it's going to take you, you know, going to be very positive, pay forward.
