Tiffany Davis, ADP’s chief talent acquisition, inclusion and diversity officer, shares how building trust with AI should be the first thing leaders do when adopting new AI tools. Learn how encouraging workers to use AI more often, both at work and home, may be the best thing leaders can do to build that trust. Plus, Tiffany shares how to make sure we don’t become complacent with AI’s outcomes. For more, visit ADP.com/SPARK

Video Transcript:

Tiffany Davis
I've been in the place of wondering what's next for AI, and it continues to actually evolve. But I will tell you that it's been very great to see some of the benefits of the AI tools that have actually been introduced.

Patricia Stark
So I think that employees really begin to trust AI more when they're actually using it for themselves. So what can leaders do to help that along a little bit?

Tiffany Davis
So that's a very good question. And I will tell you one of the things that I've learned, even as my journey as a leader and as I've been working with my teams, because I have a team that's a different, you know, ends of the spectrum as far as how they like to engage with AI and their comfort level, is one:

I think you have to give people free range to be able to experiment and play. That experiment and play may even start with, how can you talk to them about how they can even utilize AI in their personal life? So people like to see the benefits of utilizing something new. But I will tell you, something that's been really eye opening to me is I had to also learn about people's relationship with technology because as I learned about how people leverage technology inside of work, outside of work, that also helped me to understand why they were either receptive or not receptive to AI.

And sometimes we missed that component. You know, as I've looked across the various generations, I know people who do not like to go to the ATM. They like to still go into the bank, for example. That, of course, is going to play a role of how they engage with technology overall. So it's a great perspective to have to be able to meet individuals where they are.

So a lot of times when I'm working with my teams and we're talking about projects, initiatives or various challenges that we're discussing, I will say, hey, have you thought about some of the AI tools out there? What did the AI tool produce actually for you? And so I continue to reiterate, but I also share with them how I'm using AI as well.

And so I think that has been beneficial that I'm also role modeling the behavior that I'm actually asking of them to.

Patricia Stark
So that makes sense. So you're really encouraging people to use AI at home so that it doesn't seem so far in when they use it in the workplace?

Tiffany Davis
Yes. Planning a trip? Planning, you know, a vacation. You're looking for a great restaurant to go out and have dinner over the weekend. You're looking even from a work perspective. You're trying to write an email, and you want to make sure that the email is straight to the point, but also is getting the message across. You know, those are some of the quick, easy ways that you can point out for someone to be able to leverage AI because, hey, if we think about it, we're always looking for things to do, and we also want to get things done quickly.

So I like to point out to people where I know that it would be actually beneficial for them.

Patricia Stark
I'd be curious to know your thoughts on this. I was reading an article recently that talked about the idea of when we work with AI, it can be so good and so accurate and efficient that we start to feel like it's doing a better job than us. And we can almost defer to it or not check it as much as we should.

So how do we stop from falling into that trap?

Tiffany Davis
What I would say is, I think we need to keep the same mindset that we have today. And so as I think about the work that we do today and some of the things that I say to my team, I always encourage them challenge the system, challenge the status quo, challenge the system, challenge the decisions, of course, in the most respectful way.

And I think that's the same thing that we have to do with AI. If there is something that is, you know, output to us and of course it looks great. Think ahead. What's the next question? What's around the corner that we should actually be thinking of? And so you should essentially demonstrate the same behaviors if you were in a human engagement with AI as well.

And I think that's how we continue to make sure that we're making the right decisions and that the human stays involved.

Patricia Stark
I mean, it reminds me of when I'm arguing with my GPS, right?

Tiffany Davis
That's right. I can get there faster if I take this route versus the route your recommending. Same concept.