To continue to do that, the city realized it needed to upgrade its human resources processes to save taxpayers' money and better support the city's 6,000 employees. The main issues were simple to identify, harder to solve: reducing risks inherent in paper processes, and reducing the cost of payroll and HR administrative work.
"We were collecting and tracking information on paper forms and spreadsheets, which made timely and accurate reporting a challenge," said
When ADP approached the city with its ADP Vantage HCM® solution, the city manager and members of his leadership team were open to exploring a new solution that could automate payroll, benefits and HR processes, deliver improved service and support, and make operations more cost effective and efficient. After a detailed review of the ADP® solution, a recommendation was made to
"The city believes in driving efficiency through sound governance and fiscal management," said
"Every reference we spoke to shared what a great experience they've had working with ADP," added Bartlett. "Our ADP team has come out to meet with us to figure out processes and they always get back to us right away to answer any questions. I'm totally impressed with the professionalism of every ADP associate I've interacted with. The overall support has been fantastic."
"We're proud to provide the
"With our old system, we were highly frustrated with the lack of training we received and the amount of mistakes that were occurring," added Bartlett. "We had 80-140 errors per payroll period so a lot of time was spent making corrections and addressing things that fell through the cracks due to all the paper processes and workarounds in place. By implementing ADP Vantage HCM, the city is looking forward to saving a large amount of time for the HR, IT and finance departments so they can be more strategic and help the city thrive."
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